Privacy Policy

Last updated: 28 October 2026

1. Introduction

Welcome to Workintonretials Ltd. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Workintonretials Ltd ("we", "us" or "our") collects, uses, stores and shares your personal information when you visit our website, browse our products, place an order, contact us or otherwise interact with our online store.

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

By using our website, you acknowledge that your personal information will be handled as described in this Privacy Policy, subject to your rights under applicable data protection laws.

2. Our Business and Contact Details

Business name: Workintonretials Ltd

Business address: 25 Mabel Royd, Bradford, United Kingdom, BD7 2PF

Email: workingtondecor@gmail.com

Telephone: 01274296988

For the purposes of applicable UK data protection law, Workintonretials Ltd is responsible for deciding how and why your personal information is processed in connection with our store.

3. Personal Information We Collect

We may collect the following categories of personal information, depending on how you interact with our website:

• Contact information: Your name, billing address, delivery address, email address and telephone number.

• Order information: Products purchased, items viewed or added to your cart, order history, returns, refunds and transaction-related details.

• Payment information: Payment method details and payment transaction information. Payments may be processed securely by Shopify and other payment providers. We generally do not receive or store complete payment card details.

• Account information: Login details and account preferences if you create an account with us.

• Device and technical information: IP address, browser type, device information, time zone and certain cookies or similar identifiers.

• Usage information: Information about how you browse, search and interact with our online store.

• Communications: Information you provide when contacting us with questions, feedback, complaints or requests.

• Marketing preferences: Your preferences regarding promotional emails and other marketing communications.

We do not intentionally request sensitive personal information unless it is necessary and lawful to do so.

4. How We Collect Your Information

We collect personal information through several methods:

• Directly from you when you place an order, complete a form, create an account or contact us.

• Automatically when you browse or interact with our website, including through cookies and similar technologies.

• Through Shopify and service providers that help us operate our store, process payments, deliver orders and provide customer support.

• From other third parties where permitted by law and where the information is relevant to providing our services or preventing fraud.

5. How We Use Your Personal Information

We use your personal information for the following purposes:

• Order fulfilment: To process payments, confirm orders, arrange delivery, manage returns and issue refunds.

• Customer service: To answer enquiries, provide updates and resolve complaints.

• Account management: To maintain your account and provide relevant store features.

• Fraud prevention and security: To detect suspicious transactions, protect our customers and prevent unauthorised activity.

• Website operation: To maintain, troubleshoot and improve our website, products and shopping experience.

• Marketing: To send promotional communications where permitted by law and, where required, with your consent.

• Legal compliance: To meet our tax, accounting, consumer protection and other legal obligations.

• Business administration: To maintain records, enforce our terms and protect our legitimate business interests.

6. Our Lawful Bases for Processing

Where required by UK data protection law, we rely on one or more of the following lawful bases:

• Contract: Processing necessary to fulfil your order or take steps you request before entering into a contract.

• Legal obligation: Processing necessary to comply with applicable laws, including tax and accounting requirements.

• Legitimate interests: Processing necessary for our legitimate business interests, such as improving our store, preventing fraud, maintaining security and managing customer relationships, where these interests do not override your rights.

• Consent: Processing based on your consent, including where required for certain marketing communications and non-essential cookies.

Where we rely on consent, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

7. Sharing Your Personal Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

• Shopify: Our e-commerce platform provider, which hosts and supports our online store.

• Payment providers: To securely process payments and prevent fraudulent transactions.

• Delivery and fulfilment providers: To deliver your orders and manage returns.

• IT, hosting and security providers: To maintain our website, protect our systems and provide technical support.

• Analytics and marketing providers: Where used and permitted by applicable law, to understand store performance and support advertising or marketing activities.

• Professional advisers: Such as accountants, insurers and legal advisers where reasonably necessary.

• Authorities and legal parties: Where disclosure is required by law or necessary to establish, exercise or defend legal claims.

We do not disclose personal information to third parties for their own purposes unless there is a lawful basis for doing so.

We do not sell your personal information in the ordinary sense of selling customer databases. However, certain advertising or tracking activities may be treated as sharing or targeted advertising under particular privacy laws. Where applicable, we will provide the required information and choices.

8. Shopify and Third-Party Services

Our store is hosted by Shopify. Shopify processes personal information to provide its platform and related services, and certain information about your interactions with our store may be processed by Shopify and its service providers.

Depending on the Shopify features, integrations and settings we use, information may also be processed for analytics, security, personalised shopping experiences or advertising.

For further information about Shopify's privacy practices, please read Shopify's Privacy Policy:

https://www.shopify.com/uk/legal/privacy

Other third-party services integrated into our store may process your information under their own privacy policies. We encourage you to review those policies where relevant.

9. Cookies and Tracking Technologies

Our website may use cookies, pixels and similar technologies to:

• Make our website and shopping cart function properly.

• Remember preferences and improve your shopping experience.

• Understand website traffic and usage.

• Measure advertising performance and support marketing activities, where enabled.

Some cookies are necessary for the operation and security of our store. Other cookies, including certain analytics and advertising cookies, may require your consent.

You can manage your cookie preferences through the cookie banner or privacy settings provided on our website, where available. You can also adjust your browser settings to block or delete cookies. Blocking certain cookies may affect website functionality.

We will obtain consent for non-essential cookies where required by applicable law.

10. Marketing Communications

If you subscribe to our marketing communications or otherwise provide consent where required, we may send you promotional emails about products, offers and updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us at workingtondecor@gmail.com.

Even if you opt out of marketing communications, we may still send necessary service messages relating to your orders, payments, deliveries, returns or account.

We will follow applicable UK electronic marketing and privacy rules when sending promotional communications.

11. International Data Transfers

Some of our service providers, including Shopify and its partners, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps required by applicable data protection law to ensure that appropriate safeguards are in place. These may include adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer service, maintain business records, resolve disputes and comply with legal obligations.

The retention period depends on the type of information and the reason it was collected. For example, we may need to retain certain order and transaction records for applicable tax and accounting periods.

When information is no longer required, we will take reasonable steps to delete it securely or anonymise it, subject to any legal obligations or legitimate grounds for continued retention.

13. Data Security

We use reasonable technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Our store relies on Shopify and relevant service providers for certain hosting, payment and security functions.

Although we take reasonable precautions, no method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.

14. Your Data Protection Rights

Under applicable UK data protection law, you may have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information in certain circumstances.

• Request restriction of processing in certain circumstances.

• Object to processing based on legitimate interests or to certain direct marketing activities.

• Request the transfer of certain personal information to you or another organisation, where applicable.

• Withdraw consent where processing is based on consent.

• Complain to the UK Information Commissioner's Office (ICO).

These rights are subject to legal conditions and exceptions. For example, we may need to retain certain information to comply with legal obligations.

To exercise your rights, contact us using the details in Section 2. We may ask for information to verify your identity before responding.

We aim to respond within the time limits required by applicable law.

15. Children's Privacy

Our website is intended for people who are legally able to make purchases under applicable law. We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided us with personal information unlawfully, please contact us so we can review the situation and take appropriate action.

16. Third-Party Websites

Our website may contain links to third-party websites, applications or services. We are not responsible for the privacy practices, content or security of those third parties.

When you leave our website, we recommend reviewing the relevant third party's privacy policy before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, service providers, legal obligations or data handling practices.

Any updated version will be published on this page, with the revised date shown at the top. Where required by law, we will provide additional notice or seek consent for material changes.

18. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights or have a concern about how your personal information is handled, please contact us:

Workintonretials Ltd

25 Mabel Royd
Bradford
United Kingdom
BD7 2PF

Email: workingtondecor@gmail.com

Telephone: 01274296988