Refund policy

Return and Refund Policy

Last updated: 28 October 2026

At Workintonretials Ltd, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Our Contact Details

Business name: Workintonretials Ltd

Address: 25 Mabel Royd, Bradford, United Kingdom, BD7 2PF

Email: workingtondecor@gmail.com

Telephone: 01274296988

2. Returns and Cancellations

If you purchase a product from our online store and change your mind, you generally have the right to cancel your order within 14 days of receiving your goods, without providing a reason, subject to applicable legal exceptions.

To exercise this right, please notify us within the 14-day cancellation period by emailing workingtondecor@gmail.com.

Please include your order number, name and the product you wish to return.

After notifying us that you wish to cancel, you must send the goods back within a further 14 days.

This cancellation right applies in addition to any other rights you may have under UK consumer law.

3. Conditions for Returns

For change-of-mind returns, please ensure that:

Items are returned in a reasonable condition.
Products are handled only as much as necessary to inspect their nature, characteristics and functioning.
Items are packaged securely to prevent damage during transit.
You include your order number or other proof of purchase.

You may be responsible for any reduction in the value of goods resulting from handling beyond what is necessary to inspect them, where permitted by law.

Please contact us before returning an item so that we can provide the appropriate return instructions.

4. Return Shipping Costs

For change-of-mind returns, customers are responsible for the direct cost of returning goods where we have informed them of this responsibility before the purchase, unless we agree otherwise.

If an item is faulty, damaged, incorrect or not as described, please contact us before returning it. We will explain the appropriate next steps and cover reasonable return costs where required by law.

5. Refunds for Cancelled Orders

Once you have validly cancelled an order, we will issue your refund without undue delay and within the timeframe required by law.

For goods, we may withhold the refund until we receive the returned items or you provide evidence that they have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless you expressly agree to another method.

Where required by law, refunds will include the cost of the least expensive standard delivery option offered at the time of purchase. Additional charges for a more expensive delivery option may not be refundable.

We will not charge you a fee for processing a refund.

6. Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, incorrect or not as described, please contact us at workingtondecor@gmail.com as soon as reasonably possible.

Please provide:

Your order number.
A description of the problem.
Photographs of any visible damage, if available.

Photographs may help us assess the issue, but they are not a condition for exercising your statutory rights.

Depending on the circumstances and your legal rights, you may be entitled to a refund, repair or replacement.

Under the Consumer Rights Act 2015, consumers generally have a 30-day short-term right to reject faulty goods for a refund. Different remedies and time limits may apply depending on the circumstances.

Nothing in this policy limits or excludes your statutory rights.

7. Items That May Be Excluded from Change-of-Mind Returns

Certain products may be exempt from the usual change-of-mind cancellation right where an applicable legal exception applies. These may include:

Personalised or custom-made products.
Goods that deteriorate or expire rapidly.
Sealed goods unsuitable for return for health protection or hygiene reasons where the seal has been broken after delivery.
Other goods or services falling within a statutory exception.

These exclusions do not remove any rights you may have if a product is faulty, damaged or not as described.

8. Exchanges

If you would like to exchange an item for a different product, please contact us at workingtondecor@gmail.com.

Exchanges are subject to product availability. Where an exchange is not possible, you may be able to return the item and place a new order, subject to your statutory rights and the applicable return conditions.

9. Order Cancellations Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at workingtondecor@gmail.com with your order number.

We will try to stop the order before dispatch. If it has already been dispatched, you may need to follow the returns procedure above.

Your statutory cancellation rights remain unaffected.

10. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

Check your original payment account.
Contact your bank or payment provider, as processing times may vary.
If the refund is still missing, contact us at workingtondecor@gmail.com.

We will review the matter and provide an update.

11. Sale Items

Products purchased during a sale or promotional offer are subject to the same statutory consumer rights as products purchased at full price.

Any additional change-of-mind return conditions will not affect your legal rights.

12. Our Legal Obligations

This policy is intended to operate in accordance with applicable UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy is intended to exclude, restrict or override rights that cannot legally be excluded or restricted.